When you’re making an account with Udemy (or any other online platform), you may have some questions and concerns when it comes to your account. Things like protection and safety are always a must, but what about trying to merge different accounts together?
Can you merge two Udemy accounts? Yes. You can submit a ticket on Udemy with information on both accounts in order to merge them. They will need to verify that you are the owner of both accounts in the process, which can be something as simple as answering a few questions and knowing the passwords.
Accidentally creating two accounts is a common occurrence for many people using online platforms. Some of these websites won’t have options for merging, but at least you can feel confident in Udemy. We’re going to discuss the ins and outs of Udemy accounts, so you have a better understanding of how this website works.
Can You Have Two Udemy Accounts?
Before learning about how to merge two different Udemy accounts, it’s important to answer this question first: can you have two Udemy accounts? The simple answer is yes; you can have two Udemy accounts. In fact, if you have enough email addresses you can create several more, too.
The better question when it comes to multiple Udemy accounts is why. When you create an Udemy account as a student, you shouldn’t need to make multiple accounts. However, some people may think that creating a new account is the only fix for forgetting their password.
How to Reset Your Udemy Password
One thing that can commonly occur when trying to login to a website is forgetting your password. It happens quite often, and that’s why it is typically a very simple fix. Luckily for Udemy users, resetting a forgotten password is quick and easy, so you don’t have to worry about creating a new account.
To request a password reset on Udemy, you will do the following:
Begin by finding the ‘Login’ option on the Udemy homepage. It will be located at the top right of the homepage. Click on ‘login’ and move on to the next step.
Select the ‘Forgot Password’ option.
Enter your email address that was associated with the account in question. Remember that once your email address is answered, you will need to follow the instructions for the ‘‘I am Not a Robot’ box before hitting enter.
Click on ‘Reset Password.’
An email will be sent to you with instructions on how to reset your password.
Make sure to wait a few moments after filling out the information before you check your email. Sometimes it can take a few minutes for the website to process. If you don’t have the password reset email from Udemy in at least one hour, you might want to consider checking your spam folder.
If you still do not see the password reset email, you may want to ensure the Udemy email account is on your safe sender list. The email to add to the ‘safe sender’ list is firstname.lastname@example.org.
Still struggling? Then you may simply want to try and perform the reset password process again. If you have tried at least twice and you still don’t see the email, it may be time to contact customer service with your concern.
Change Your Udemy Account Email
You have the option of resetting your password at any time using the email address provided. However, if you forget your Udemy account email, you will not be able to retrieve it. This is why it is so important to pay close attention to what email address you sign up with Udemy.
If you’ve made a new email address and simply want to change it, that is another story. You can quickly and easily change your Udemy account email by doing the following:
Go to your profile page and move the cursor to where your profile picture is seen. This will be in the upper right corner of your profile page.
Click on your name, and then select the ‘Account’ option. This will be located on the left-hand side after clicking on your name.
Select the pencil icon, which will be located right next to the email box.
Enter the new email address you would like to be associated with your Udemy account. Make sure that it is spelled correctly. You will also need to enter your old password.
Hit the ‘Save’ option.
Instructors with Two Udemy Accounts
It really doesn’t make any sense for a student to make two accounts unless, of course, they have completely forgotten all of their information and there is no way to retrieve it. Instructors, on the other hand, may have a larger thought process when it comes to accounts.
Some instructors offer courses on a wide range of topics, and they may think that they need a new account with each new topic. While this may sound like the right way to go, it’s actually doing a professor or teacher more harm than good.
An instructor, even one who is teaching on a variety of categories, should stick to only one Udemy account. This is due to the fact that students will be able to see all of what you offer in terms of teaching categories, which can benefit them or a friend.
Instructors using one account will also be able to access all of their information quicker. The instructor’s account will have their messages, financial statements, popularity, and so much more, and these are all things that an instructor should have on-hand while he is teaching on Udemy.
That being said, students and instructors should always stick to one account. The only reason you might ever end up with two is for the simple fact that you have forgotten your information, or you signed up again as a mistake. If this happens, what is a student or instructor to do?
How to Merge Two Udemy Accounts
If you find yourself with two different Udemy accounts, you’re probably wondering how to merge them together; and you’re in luck! Udemy makes it quick and easy to merge accounts together so all of your information can be in one easy to find location- your profile.
It’s important to note that not everything will be merged together between two accounts. Merging accounts will transfer over any course progress you have achieved as well as purchase history. This is imperative, especially if you’re in the middle of a class and don’t want to lose all of your progress.
However, private messages and bookmarks won’t be transferred to the merged account. If you’re merging and have messages or bookmarks you want to save, you will want to take care of that before merging your account. Consider making bookmarks on your actual web browser and screenshotting messages you think you may need in the future.
There are a few steps that need to be taken in order to merge two Udemy accounts.
Udemy will require the user to verify that they are the owner of both accounts before allowing the merging of accounts.
You will begin by submitting a support ticket on the Udemy website. When trying to merge accounts, you will need to submit a contact form, including both of the email addresses you would like to merge. You will also be given the option to upload files and add a description to help speed the process along.
You may want to consider taking a screenshot of both accounts you’re able to log into, with all of your information showing the accounts belong to you. You will also want to explain in the description of why and how you ended up with two different Udemy accounts.
At this point, you will submit a ticket and wait for further instructions.
Keep in mind that Business accounts and Marketplace accounts cannot be merged. They are treated differently than student accounts for the simple fact that instructors will have a unique revenue report associated with their account, thus making them ineligible for being generated and merged.
How Long Does it Take to Merge Udemy Accounts?
When it comes to merging accounts, Udemy needs to be sure that the same user is the owner of the accounts. You need to allow a few business days in order for your request to be processed. During this time, you will more than likely need to answer several questions in regard to both accounts.
Keep in mind that your initial ticket should have as much information on it as possible. The more information that is used on the initial ticket, the less time you will need to wait for the Udemy team to feel confident you are the owner of both accounts.
Can You Transfer a Udemy Course to Another Account?
Now we know all about how to merge Udemy accounts and how students will be able to keep their progress in any classes they’re taking as well as a purchase history for reference. But what if you’re only looking to transfer a single course, rather than transfer an entire account?
It may seem like ‘not a big deal’ to transfer a course to another account. The major problem with this is that you could be transferring the account to virtually anyone, which means they won’t have to pay for the course.
That being said, Udemy courses cannot be transferred from one account to another. If you’re trying to transfer a course, you really only have two options:
Gift it to your friend. This will require you to pay for the course, but it will be a ‘gift’ to them. This isn’t necessarily transferring as you will have to pay more, but it’s the only way to share the course with another person between accounts.
Transfer the entire account. As we mentioned earlier, an account that is merged with another account will include all of the courses and purchase history, which means you will be technically transferring the course.
Can My Friend Use My Udemy Account?
If you’re thinking about transferring a single course, it’s more than likely due to the fact that you found the course beneficial and fun and want to share it with someone you love. While this is an honest thing to do, there’s officially no way to share courses without paying for it again.
That being said, some may think about letting their friends use their account in order to see the course. It goes against Udemy rules and regulations to let someone else use your account. If Udemy finds out about this rule being broken, your Udemy account will be shut down and removed from the website immediately.
Accounts are for the single user only. There is simply no way to share information or courses without purchasing it. Keep this in mind and remember the rules when it comes to Udemy, so your account does not get deleted.
What to Do If Your Udemy Account is Compromised
Account security is important when signing up for a website. There are certain things that can arise when trying to log in or use your profile that can have you questioning who is using your account.
If you’re trying to transfer and it’s not working, or if you think your account has been compromised and you did not give out your information, it’s important to know how to check. Here are a couple of common issues you may run across – that don’t necessarily mean your account is compromised.
If You Can’t Log In to Your Account
This is especially important after you have tried to merge two accounts together. If you are struggling with logging into your account, then you might need to investigate the matter further.
Double-check to make sure you’re using the right password.
If the password on your new merged account is different than the previous password, take that into account and try out the new password that was used while merging.
If all else fails, you will need to do a password reset.
If You Can’t Find the Courses You Enrolled In
Again, there can be quite a mix-up when you’re merging two accounts together. One thing that can happen to a merged account (or any account, really) is the inability to see the courses that you have enrolled in. If this is the case, you will want to try the following:
You may have accidentally archived the course. If this is the case, then you will need to go to your ‘Archived Course’ list and move it back to ‘My Courses.’ This is a quick and simple process that can be done in a matter of seconds. Don’t worry- an archived course doesn’t mean you lost access or progress, just move it back to the My Courses list and get back to work.
Did you receive the enrollment confirmation email? This is another issue that can occur when merging two accounts. If you’re not logging in with the right email address, you may have never received the confirmation email stating you're enrolled. You may offer a need to check the status of purchase as there could be an issue with your PayPal account or another method of payment.
You’re using the wrong email address. When you’re trying to merge together accounts, you need to make sure you remember which email address will be the main email for your account. Keep this in mind when logging in and not seeing your courses. It may be a simple matter of using the old email instead of the new one.
If You Think Your Account Has Been Compromised
If resetting your password doesn’t help you access your account or your classes or if for any reason, you believe your account may have been accessed by someone other than yourself and it’s causing further issues, get in touch with Udemy Customer Support.
What Kind of Learning Platform is Udemy?
Udemy.com is a website where people truly go to learn. It is known as being the world’s largest online learning platform, offering courses of all different varieties and categories to suit anybody’s needs.
Udemy.com currently helps over 30 million students offering 55 different languages to choose from as well as over 50,000 knowledgeable instructors eager to teach their students. With over 245 million course enrollments, you can feel confident using Udemy.
With so many users on Udemy.com, safety and structure are ideal when it comes to accounts. This is why Udemy does not allow for the individual transfer of courses, as this would create havoc on the amount of money the teachers are making. However, rest assured that Udemy courses are priced with the user in mind, a lot of them being free or less than $10.
Merging accounts on Udemy is easier than you think. Just keep in mind that merging is only available to students who possess the information necessary to verify that they are the owner of both accounts.
Business accounts, as well as marketplace accounts (instructors), are not able to merge their accounts at this time. If you need to merge as a student, submit a ticket and answer the required questions with as much detail as possible.
Interested in trying out a Udemy course? Check our lists of most-recommended Udemy courses by category.