Fixing Udemy: Error 'Could Not Sign In'



When you want to work on a course on Udemy, you will need to log into your account. But like with other websites, there may come a time when you can’t seem to sign into Udemy. The good news is that there are a few potential fixes that you can try.


Why can’t I sign into Udemy? The Udemy error ‘Could Not Sign In’ can appear for a variety of reasons. Udemy offers multiple login options, and it’s important to use the same one each time when logging into an account. There might also be signs of suspicious activity that could cause the error.


On Udemy and other sites where you have to log into your account, it can be frustrating if you can’t get in when you want. However, the error is often a small one, and you can fix it easily. Figuring out the source of the error is the first step in getting back on to Udemy and learning what you want to learn.



Determine the Reason for the Error

You can’t fix a login error if you don’t know what caused the error. While many failed login attempts will be because of a misspelled, others can be due to other factors. If you find you keep getting the ‘Could Not Sign In’ error on Udemy, you should consider potential reasons for the issue.


When you figure out why you can’t log into Udemy, you may also want to consider if it’s happened before. In some cases, you may have forgotten your password. However, that doesn’t mean that the same thing will be an issue in the future.


Consider why you can’t log into Udemy this time so that you can focus on this specific situation. While it may be frustrating to go through different steps, you’ll be able to solve the issue. Also, knowing some common reasons why you can’t log in will help you solve the problem more quickly in the future.



Your Browser or Device Is Incompatible

A lot of people love to upgrade to the latest and greatest phones and computers the day they come out. However, many other people prefer to use their devices for as long as they last. Unfortunately, that can have some consequences when it comes to logging into Udemy.


If Udemy made recent changes or if a new device came out, support might have been dropped for your current device. That can also happen if you use an older version of a web browser to view and complete your Udemy courses.


Of course, this won’t be a problem if you use the most recent device model and the most recent version of a browser. However, if you have an older device or you haven’t updated your browser in a while, this might be why you can’t log into your Udemy account.


Now, it’s a fact of life for many of us that we can’t afford to upgrade to a new device. That might mean that you have to rethink how you access Udemy and your courses. If you want to learn more about the system requirements for running Udemy on different platforms, click here.



You Closed or Merged Accounts

This is something that probably won’t happen for many Udemy users, but it’s still worth mentioning. If you ever accidentally create a second Udemy account, you can merge the two accounts. While this is a helpful tool, you have to remember that you merged or closed an account.


  • Sometimes, having multiple accounts can come in handy, especially if you want to learn about different subjects. You can have separate accounts for your different interests.

  • You might also have been tempted to make a second account if you couldn’t get into your first one. That’s not always a bad idea, but it can be hard to manage multiple Udemy accounts.

  • Making a second account isn’t something most people will want to do or keep up with. So if you do have to close or merge an account, keep a record of which account is closed so that you don’t try to log into it in the future.


While there are times where you can benefit from two Udemy accounts, keeping up with one is much easier for many of us. If you decide to close or merge an account, you should be careful not to log into the closed account.


When you try to log into a closed account, you will get an error. It might be a generic error, like ‘Could Not Sign In.’ So if you get that error after you close an account, odds are you’re trying to log into the wrong account. Udemy has a great article explaining how to merge accounts here.



How You Signed Up

Like many other websites, Udemy has multiple methods for signing up. Of course, you can sign up with an email address and create a password. But if you have a lot of various online accounts, you can simplify things by logging in with your Google or Facebook account.


  • Signing up with your email and creating a password is a popular option for getting started on Udemy. You don’t have to connect another account, but you’ll still have to give your email address.

  • If you use Google for your email or in general, you can log in with your Google account. This will bypass the traditional signup process, so you can start learning right away.

  • Facebook users can also log into Udemy with a Facebook account. If you like to connect different apps and programs to Facebook, this might have been how you chose to set up your Udemy account.


If you sign up with Udemy one way, you’ll have to log in with that method in the future. While you can sign in with Google or Facebook later, you will end up with a second account. And if you start with one of those logins, you won’t have a Udemy password.


Without a Udemy password, you can’t log into Udemy with just your email. That could be the reason why you can’t seem to log into Udemy despite remembering your email and supposedly knowing your password. If you’re curious about the different ways to sign up with Udemy, click here.



You Can’t Remember Your Password

It’s something that has happened to all of us, or it will happen, at one time or another. The more online accounts you have, the easier it can be to mix up different passwords with different websites. When that happens, it can be too easy to forget your password, even if you have a great memory.


If you haven’t accessed your Udemy account in a while, it could be especially difficult to remember the password you have. While you don’t have to log into Udemy every day, the longer you wait between logins, the easier it will be for you to forget your password.


For accounts that login through Google or Facebook, you won’t have a Udemy password. Instead, you’ll have to remember the login information for that other account. Of course, this probably won’t be an issue until you try to log in on a new device.


Some of us log into Google or Facebook once, and we never touch that password again. But if you try to use Google to log into Udemy on a new device or in a new browser, you might have trouble. In that case, you may need to reset your password for Google or Facebook so that you can secure that account before getting into Udemy.



Your Account was Hacked

No one likes to think about it, but there’s always a chance that your online accounts can get hacked. When a hacker gets into your account, they can change anything from your personal information to your password. A hacker might also change the username or associated email if they can.


  • It can be hard to tell if your account was hacked if you can’t get into it, but there are a few things you can do.

  • If you track your passwords and are sure you have the correct one, a hacker could have changed one or both of the login fields.

  • Even a slight change to your username, email, or password could make it so that you can’t log into your Udemy account.

  • Hackers have many ways to get access to your Udemy account, including phishing scams and other fraudulent activities.


In most cases, you shouldn’t have to worry about your Udemy account being hacked. As long as you’re safe and only log into it on trusted devices, you won’t have anything to worry about. However, if it seems like none of the other issues are the cause of your login issue, a hacker may have gotten in.


When that happens, it can be terrifying, but you can take action to protect your account so that it doesn’t happen again. If you want to know what Udemy has to say about compromised accounts, this article has a great explanation.



Fix the Error

Now that you have a good idea of what caused the ‘Could Not Sign In’ error to appear, it’s time to fix that issue. Of course, the exact cause of the error will affect the best course of action. But be sure to check out the different options you have in case you can’t get into your account in the future.


Udemy is an excellent website where you can learn new things, but it’s not perfect. Like all websites, Udemy can have compatibility issues, and it can be vulnerable to hackers. However, that doesn’t mean you can’t fix and secure your account and get back to your courses.


Here are a few solutions to try when you can’t seem to log into your Udemy account.



Switch to Another Browser or Device

If you have an older device or are using an out of date browser, that might be the reason for your error. Luckily, switching to a different device or browser could be the key to logging into your Udemy account. Of course, not everyone will be able to use the most recent device, but if you can, switch to a newer or different browser.


  • Device and browser compatibility can be a bigger deal than you expect. So using a compatible device and a newer version of a browser will give you the best experience.

  • You can access Udemy on almost any type of device, from computers to tablets to smartphones. Just make sure you use a device that is new enough to have the power and features need to run Udemy.

  • If you can’t switch to a different device, check if you can update your browser. An update might help Udemy run more smoothly.

  • You can also download a different browser and give that one a try. However, make sure you choose a supported browser.


Even if you have a newer device, it’s always good to update your software to the latest version available. Not only will that help you access Udemy, but it will also help with any other programs you use. In many cases, software updates are free, so don’t be afraid to update your browser or the Udemy app if that’s how you like to access your courses.



Log into the Correct Account

This one’s for those of us who have created multiple accounts and then closed or merged them. If you’ve used multiple Udemy accounts, you need to use the correct username and password to log into any of them. But if you’ve merged two accounts or closed one, you won’t be able to access those accounts even with the right login credentials.


  • Make sure the account you’re trying to access is still active. If you can’t remember which account you closed, you can contact Udemy's support for help.

  • If you’re trying to get into the closed account, it, of course, won’t work. So switch to using the login credentials for the other account.

  • Keep a record of which account is your primary one. Make sure you know what the username and password.

  • You should also maintain access to the associated email address. That way, you can recover the password to that account in case you ever forget it.


As simple as it may seem, logging into the right account could be the difference between accessing your account and getting login errors. While it can help to write down your login information, be careful about where you store it. You don’t want that information to get into the hands of hackers.



The Same Login

This can help anyone who signs up with Google or Facebook. Since Udemy has different login methods, you need to use the same method to access your Udemy account. If you use one method, logging in with another won’t be successful.


Udemy accounts that start with a connection to Google or Facebook won’t have a password. So you will get a ‘Could Not Sign In’ error if you try to put in your username and password to log in.


On the other hand, if you create an account with a username and password, you should continue to log in that way. If you sign in with Google or Facebook, you will end up with a second, probably unwanted, account. Using the same type of login will help ensure that you can log into your one and only account on Udemy.



Change Your Password

Whether you forget your password or your account gets hacked, the best way to get back into your Udemy account is to change your password. Of course, you shouldn’t change your password too often. If you can never remember your password, you should choose one that’s slightly memorable.


However, you shouldn’t use a simple password since that can attract hackers. Your password should be strong enough to protect your account while also being something you won’t forget in the future. If you’re worried about forgetting your password, there are a few things you can do.


First, you can write down your password, though you’ll have to store it in a super safe place. If you have a safe, you can use that, or you can put the password in another secure drawer. Another good option would be to write your password without giving context as to what it’s for.


To make it memorable for you, make it stand out. Use a unique color of ink, or write a word that will remind you it’s for Udemy. In any case, don’t write Udemy anywhere near your Udemy password.


You can also use an online password manager to keep track of your Udemy password along with other passwords. These typically require you to create a password to get into your account. However, one password is almost always easier to remember than dozens of different passwords.


Be it a forgotten password or a hacked account, changing your password might be the perfect solution to logging into Udemy. You can learn more about how to change your Udemy password here.



Final Thoughts

Udemy is a great place to take affordable online courses, but it does require you to log into your account. If you ever get the dreaded ‘Could Not Sign In’ error, you have to figure out the issue. Luckily, there are multiple great solutions that will get you back into Udemy in no time.